The Challenge
Logan City Council engaged Essency Consulting to conduct a comprehensive review of its Facilities Management function, with a focus on strategic asset management.
While previous documents and high-level reports had been produced, there was a clear need for a more structured review — including a detailed gap analysis, assessment of current processes and systems, and practical, long-term recommendations to move toward a “good practice” future state.
Council sought support in addressing several key areas:
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Alignment with strategic asset management principles
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Long-term financial planning (CapEx vs OpEx)
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Capital project delivery
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Reactive vs planned maintenance
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Technology utilisation (TechOne)
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Asset registers and condition reporting
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Methodologies for improving the asset sustainability ratio
Our Approach
Essency’s approach began with a formal scoping session to agree on the methodology, deliverables, and review criteria.
The engagement was structured around:
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A discovery and investigation phase, including interviews and workshops with Facilities team members, the Enterprise Asset Management System (EAMS) program, and the Sports & Leisure Facilities (SLF) team
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Detailed review of existing documentation, system usage, and organisational structures
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Ongoing validation and progress sessions with the Program Leader to ensure alignment and stakeholder buy-in
We focused on identifying capability gaps, inefficiencies, and opportunities to streamline operations — while laying the groundwork for a more sustainable and integrated approach to asset management.
Project Outcomes
Essency delivered a set of actionable, evidence-based recommendations, aligned with best practice and tailored to Logan City Council’s context.
Key outcomes included:
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A clear gap analysis of current practices against strategic asset management principles
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Recommendations to improve capital and maintenance planning
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System-level recommendations to enhance use of the TechOne asset register and maintenance planning system
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Proposed structural changes to the Facilities Management team to support delivery
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A roadmap to streamline facilities management processes across the organisation
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Emphasis on building internal capability to ensure changes are scalable and sustainable
This review provided Council with a robust foundation for continuous improvement, while aligning its facilities function with wider organisational goals and long-term infrastructure needs.
