Asset Management Improvement – TMR Queensland – South Coast Region

The Challenge

Essency Consulting was engaged to improve asset management processes, systems, and organisational structure for the Region, using the ISO 55000 standard as a benchmark.

The project aimed to align regional practices with the Queensland Department of Transport and Main Roads (TMR) Total Infrastructure Asset Management (TIAM) Policy and Strategy, while enhancing internal capacity and delivering long-term value through improved planning and performance.

Scope of Work Included:

• Asset management maturity assessment using the ISO 55000 framework

• Alignment with State-wide TIAM Policy and Total Asset Management Plan (AMP)

• Review of systems, resourcing, capability, and organisational readiness

• Development and implementation of a targeted Asset Management Improvement Plan

Our Approach

Essency conducted a detailed maturity assessment to identify gaps in regional asset management capability, benchmarking current practices against ISO 55000.

From this, a comprehensive 2-year Asset Management Improvement Plan was developed and delivered. The plan included a roadmap outlining key actions, timeframes, and resource requirements.

The review addressed all critical areas of the asset lifecycle, including:

• Strategic and tactical asset planning

• Lifecycle and operational delivery

• Quality and performance management

• Stakeholder engagement and policy alignment

• Risk management, governance, and compliance

• Planning processes and organisational context

Project Outcomes

The project resulted in significant uplift in asset management maturity across the Region. Key achievements included the development, implementation, or enhancement of the following:

Strategic Frameworks & Planning

• South Coast Region Asset Management Framework

• Strategic Asset Management Plan (SAMP)

• Lifecycle Plans (LCPs) for each asset category

• Updated regional policies, objectives, and governance structures

• Communication Plan and Stakeholder Engagement Matrix

• Asset Management Steering Committee Charter

Systems & Processes

• Performance Management Framework (drafted)

• Quality and performance management planning

• Asset Information Strategy and Plan

• Change Management Procedure and Templates

• Internal Audit, Review, and Non-Conformance Procedures

• Continual Improvement Procedures

• Outsourcing, resource allocation, and operational planning controls

Organisational Capability

• Clearly defined roles, responsibilities, and authorities

• Improved processes for risk identification and mitigation

• Enhanced communication and awareness across teams

• Structured approach to stakeholder needs and expectations

Importantly, the work led to additional funding being successfully secured in historically underfunded areas, ensuring sustainable progress beyond the life of the project.